For Families

About Your Visit

Families and visitors are encouraged to arrive 15 minutes prior to their scheduled appointment time. Families are reminded to please bring their child’s Manitoba Health Card to every visit.
 

Coming in for an Appointment

If your child is feeling unwell (cold or flu symptoms), please consult with your service provider to see if the appointment can/should proceed or if rescheduling is the best option.  If you cannot make a scheduled appointment, please help us reduce wait times for all families by letting us know as soon as possible.  This will enable us to reschedule your appointment as quickly as possible and offer the original appointment time to another family on the waitlist. 

For more information on getting to the SSCY centre, see Getting to RCC/SSCY. Families and visitors are encouraged to arrive 15 minutes prior to their scheduled appointment time. Families are reminded to please bring their child’s Manitoba Health Card to every visit.

Parking
Parking is available for both families and visitors. Families are invited to park in any of the “Family Parking ONLY” stalls along the green fence.

Visitor parking is on the west side of the parking lot; please remember to pay for parking at the Parking Kiosk located near the security desk in the Square.

Upon Arrival
You are asked to use hand sanitizer to wash everyone’s hands and you and your child will have the opportunity to put on a medical mask. This is highly recommended if anyone has cold or flu symptoms. Please note, at this time, service providers will be wearing a mask when interacting and providing care to your child.

You can proceed to the appropriate reception area (Front Reception Desk – on the east side of the Square; Clinic Crossing – past reception and down the hallway to the East; or Innovation Station – up the elevator on the west side of the building). If you are unsure where to go, you can check in at the Front Reception Desk and they will direct you. 

SSCY Centre Layout
Our beautiful facility houses many different services, which are located in their own distinct “neighbourhoods”. Please review the commonly-accessed neighbourhoods below:

The Square
This is the light-filled main lobby of the SSCY Centre. Amenities include the Hand Sanitizer and Mask Station, Front Reception & Security (to your right), as well as the Family Kitchen, Family Quiet Room, and Family Resource Centre (around the waiting area to the left). On the far west (left) side there is a washroom with a change table and track lift, as well as the elevator to the second floor.

Clinic Crossing
This neighbourhood is located at the front of the building, and accessed by going past Front Reception and straight down the hall to the east (right). Clients access a range of services from this area, including Child Development Clinic, Manitoba FASD Centre, Neonatal Follow-Up Clinic and Feeding Clinic.

Innovation Station
Accessed from the elevator on the west (left) side of the Square, our second-floor workshops provide a wide array of services to our clients. These services include Prosthetics & Orthotics as well as our Assistive Technology Clinic.

Success Heights
Our meeting rooms and corporate offices are located on the second floor; they are accessed from the elevator on the west (left) side of the Square.

Amenities

The SSCY Centre was designed to bring together services from multiple agencies, and provide the most seamless and streamlined service possible to all our clients and families. Our state-of-the-art building offers a wide range of accessible services to our clients.

Feel free to use the complementary Wi-Fi while you are here; the password is posted throughout the building. See the list below for some more of our building amenities.

Waiting Areas
First floor waiting areas are located in the main lobby (The Square), and on the east end of the building (Clinic Crossing). Use the elevator on the west side of the Square to access the second floor waiting area (Innovation Station).

Family Kitchen
Feeling thirsty or hungry? Our Family Kitchen is stocked with free coffee and tea as well as a vending machine which accepts cash or credit cards. Families are welcome to use the fridge and the microwave during their visit to the centre.

Lockers
We have 5 lockers available outside of the Family Resource Centre. Keys can be retrieved at Front Reception.

Washrooms & Water
Washrooms on the first floor are equipped with hydraulic change tables and lifts, and there are drinking water fountains available throughout the centre.

Family Quiet Room
The Family Quiet Room is a low-stimulation room that can help with calming and soothing and contains a telephone for local calls.

Central Park – Indoor Play Space and Atrium
Central Park is an indoor play space that features a walking and riding path, benches, water-feature and interactive activities accessible to children of all abilities. Unfortunately, this play space is not always available due to group treatment space requirements.

Discovery Park – Outdoor Play Space
Discovery Park is a garden and outdoor play space located at the west end of the building. In this treed space are located a sitting area, tables with umbrella and chairs, sand and water play area, talking tube, wind chimes, and drums.

Family-Centred Care

What does family-centred care mean?

• All people are treated with respect and dignity
• Health care providers share complete information with families
• Families and clients participate in direct care and decision-making
• Families and providers work together to develop policies and programs, education of staff and delivery of care

We believe in:

• Families as the constant in a child’s life while service systems and personnel within those systems fluctuate
• Facilitation of parent/professional collaboration at all levels of health care
• Sharing of unbiased and complete information with parents about their child’s care on an ongoing basis in an appropriate and supportive manner
• Implementation of appropriate policies and programs that are comprehensive and provide emotional and financial support to meet the needs of families
• Recognition of family strengths and individuality, and respect for different methods of coping
• Understanding and incorporating the developmental and emotional needs of infants, children, and adolescents and their families into health care delivery systems.
• Encouragement and facilitation of parent-to-parent support assurance that the design of health care delivery systems is flexible, accessible, and responsive to family needs
• Honoring the racial, ethnic, socio-economic and cultural values and diversity in families

Families Rights and Responsibilities

At the Rehabilitation Centre for Children, we believe that children, youth, and families are children, youth and families, first. We will practice in a family-centred way. We support a team approach in all aspects of our organization. We respect the vital role that families play in their children and youth’s growth and development. We believe families are experts in the knowledge of their children’s needs and care. We will work in partnership with families to assess the needs of children and to find solutions that increase function and promote quality of life. It is our aim to enable families to obtain the resources, knowledge, and skills they need to direct the care of their children and to advocate on their behalf.

RCC is committed to accessibility, client safety and excellent care for all. If you have a question, concern, compliment, or suggestion we encourage you to talk to your clinician or reach us at [email protected] .

Children, youth & families have the right to:

• Quality care and service
• Treatment that is courteous, dignified, and respectful
• Respect for your language, personal beliefs, and culture
• Information you can access and understand with opportunities to ask questions.
• Make choices and decisions.
• Emotional support
• Confidentiality and privacy

Children, youth & families have the responsibility to:

• Ask for the information you need.
• Ask questions and ask again if you do not understand or have forgotten.
• Always give service providers up-to-date information
• Determine goals, expectations and plans for your child or youth, in collaboration with your team of service providers.
• Treat care providers with courtesy, dignity, and respect
• Provide feedback on the service you receive, including appreciation.

The goals and service plans are yours, and need to be compatible with the unique circumstances of your family and your service organization. We will assure as fully informed decision-making as possible, to assist you in short and/or long-term planning for your child, youth and family.